Warranty Processing Instructions - U.S. Customers Only
STEP 1 - Call 813-978-3700 (M - F 8am to 8pm or Sat. & Sun. 10am to 6pm EST)
Speak with one of our live customer service representatives to troubleshoot your product and/or obtain an RMA# (Return Merchandise Authorization) to initiate warranty exchange or refund.
STEP 2 - Return your non-working items
If after troubleshooting your item(s), it is deemed by a VOLTŪ customer service representative to be "defective/non-working", you will need to:
(a) Return items to our facility:
ATTN: RMA Department
15486 N Nebraska Ave
Lutz, FL 33549
(b) Make sure your assigned RMA# is clearly displayed on the outside of all returned packages & written on a separate blank piece of paper placed inside of each package. This is necessary to match each package to the correct warranty request.
STEP 3 - We quickly process your claim
Once your item(s) is received, we will inspect & test within 1 business day. If item is defective, we will process a repair, replacement, or refund within 1 business day. VOLTŪ will pay to ship any replacement items back to you, the customer. If items are deemed to be in good working condition then customer will be responsible for return shipping costs. Your cooperation with our team during the initial troubleshooting phase can help eliminate potential cost associated with the return of non-defective items.