Landscape Lighting World is all about repeat contractor customers. It is our goal to support our contractors and make it as easy as possible to do business with us. With that in mind, we have very liberal return and refund policies.
We have two policies-- the first one is the reality of how we operate. The second stricter version is there solely to make sure we don't get taken advantage of.
1. General Return and Refund Policy:
New products: If you are unhappy with any product for any reason call us for a refund. No restocking fees. The item must be new and unused. Return item in its original packaging with all contents with-in 30 days of receipt. No original receipt necessary, we will look up in our system to verify that you bought that item(s) in question from us. After we receive it, we will refund the cost of the item(s). Shipping to and from is not refunded.
Used products: Once a product has been used, it can only be returned if it is defective or follows under the manufacturers warranty. Defective merchandise follows the warranty policies of the manufacturer of that item. For defective items, LLW will pay for the return shipping and the shipping of the replacement item(s). To help expedite getting you a replacement, we will send out the new replacement immediately (even if we have not received the defective item back yet). However we require that you do send the defective item back. If a defective item is not shipped back with-in 30 days of LLW sending out the replacement, we will have to charge you for the replacement. For manufacturer warranty details, please see our terms and conditions section or the warranty policy of that particular manufacturer.
Bulbs/lamps are not returnable unless damaged in shipping and we are notified with-in 7 days of delivery.
Landscape Lighting World has never enforced the policy below. We want to make things easy, but also have to protect ourselves in the event someone is not acting in good conscience. LLW does reserve the right at our sole discretion to follow the policy below:
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear, use or damage in any way, original packaging and contents, within 7 calendar days of the delivery date (after 7 days no returns are allowed), and must not be a special order or a custom order.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. Customer is responsible for all shipping costs if seller is not at fault.
