How do I return an item?
General Customer Service Info:
Landscape Lighting World
15486 N Nebraska Ave
Lutz, FL 33549
P: 813 978 3700
Landscape Lighting World is all about repeat contractor customers. It is our goal to support our contractors and make it as easy as possible to do business with us. With that in mind, we have very liberal return and refund policies.
***By placing an order with Landscape Lighting WorldŽ you agree to our Policies, Terms, & Conditions.
How to Return an Item:
Call us! 813 978-3700. You will be given a RMA # (Return Merchandise Authorization Number).
Important -- packages without an RMA# will be refused.
We have two policies-- the first one is the reality of how we operate. The second stricter version is there solely to make sure we don't get taken advantage of.
1. Unofficial Return and Refund Policy:
New products: If you are unhappy with any product for any reason call us for a refund and return instructions. No restocking fees. The item must be new and unused. Return item in its original packaging with all contents with-in 30 days of receipt. The product and packing must be completely new and unused so that the product is able to be sold to another customer without question or concern about the products integrity. The product cannot have been previously installed. No original receipt necessary, we will look up in our system to verify that you bought that item(s) in question from us. After we receive it, we will refund the cost of the item(s). Shipping to and from is not refunded.
Used products: Once a product has been used, it can only be returned if it is defective and falls under the manufacturers warranty. Defective merchandise follows the warranty policies of the manufacturer of that item. For defective items, LLW will pay for the return shipping and the shipping of the replacement item(s). Call customer service to get an RMA # (Return Authorization Number). Send the product back. When we receive it, we will test it and verify that it is defective. If it is determined the product is defective, we will send out a replacement with-in 48 hours of receiving the defective product back. To help expedite getting you a replacement, you can purchase a new replacement item which we will send out same day. We will credit your credit card for that amount when we receive the defective product back. For manufacturer warranty details, please see our terms and conditions section or the warranty policy of that particular manufacturer.
Bulbs/lamps can not be returned or refunded, for obvious reasons.
2. Damaged/Missing Item Policy:
It is the responsibility of the customer to check for missing or broken products in an order. The customer has 7 days after receiving the order to check the contents for damages or errors and report these damages or errors to LLW. We will then set up a replacement or exchange for you. Shipping costs of replacement/exchanged products will be covered by LLW.
3. Official General Return and Refund Policy:
Landscape Lighting World has never enforced the policy below. We want to make things easy, but also have to protect ourselves in the event someone is not acting in good conscience. LLW does reserve the right at our sole discretion to follow the policy below:
Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: without showing signs of wear, use or damage in any way, original packaging and contents, within 7 calendar days of the delivery date (after 7 days no returns are allowed), and must not be a special order or a custom order.
If an item is received damaged or is incorrectly shipped by us contact Customer Support with-in 7 days of receiving the damaged or incorrectly shipped product. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Store credits and refunds are contingent upon inspection of item(s) once we receive it. Damaged or defective items are not covered by neglect, incorrect installation, physical abuse, or acts of God. LLW reserves the sole right after inspection to determine the cause of the problem. Customer is responsible for all shipping costs if seller is not at fault.